Terms & conditions
Welcome! By trading on this website, you automatically accept the terms below. We therefore recommend that you read the terms carefully before shopping in our webshop.

Purchase of goods
When purchasing goods in the webshop, you must fill in your personal information. When this is done, you will receive a confirmation of your order per mail. Please note that this is not the final order confirmation. You will receive a final order confirmation once the payment is approved and the item is registered.

If you have any further questions, please contact us at hello@nontronknive.dk. We will typically respond within 1-2 days.

Refunds
The webshop provides 14 days full return policy from the day you receive your goods.

The goods must be returned unused and in the same condition as upon receipt. Packaging, stickers and so on must not be damaged, broken or removed from the item. In that case, the item is not returned. We do not receive parcels with collect on delivery (COD) charges.

Once we receive the item and approve the return, we transfer the purchase amount to the creditcard with which the item was paid. This is to avoid the illegal use of stolen credit cards. Remember to save your receipt as proof of shipment. Costs for returning goods must be paid by buyer.

Selected items on the webshop are not covered by full return policy. This applies to knives with yellow, red, pink, orange, purple, green, chocolate, burgundy, blue and beige shaft – both when buying as a gift box and when buying as individual goods, as they are specially made by order in more atypical colors. Thus, this is not a stock item, but a product that is specially produced for the individual customer.

Disclaimer

It is the responsibility of the buyer/owner to ascertain and obey all applicable local, state, federal and international laws regarding to the purchase, possession, and/or use, of Nontron cutlery. The owner represents that they, he or she is of legal age and that the products made by Nontron will be used in a lawful manner. Nontron assumes no responsibility for any harm, injury, or unlawful use resulting from the sale, trade, use or handling of any products from Nontron.

Nontron knives are not intended to be used as a screwdriver, pry bar, chisel, punch and so on. Do not throw your knife or use it for any purpose other than cutting. Do not disassemble your knife/cutlery.

Liability

Nontron will not be liable for any damage or injury as a result from use or misuse of any Nontron products. It is the responsibility of the buyer/owner to handle the cutlery he/she purchases with care and its intended use as cutlery.

Complaints
Trading on the webshop is subject to the applicable purchasing law and under the guidelines given by the Competition and Consumer Agency in Denmark. Any errors or defects in delivery from the webshop must be claimed within 8 days of receipt. Complaints are made in accordance with the rules of the Purchasing Act in Denmark. It is your duty to state and clearly document how the error or defect manifests.

When you shop at the webshop you have 24 months warranty. This means that you can either get the item repaired, replaced, refunded or discounted. Of course, it depends on the specific situation.

Obviously, the claim is justified. Errors and deficiencies must not have arisen as a result of improper use of the product or other injurious behavior.

In case of complaints, errors and omissions or in case of non-ordering, contact us at  hello@nontronknives.com.